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Privacy Policy

Last Updated: September 10, 2018

Kobie Complete Heating & Cooling, Inc. has two locations in Englewood, Florida and Punta Gorda, Florida, offering air conditioning and heating repair, maintenance and installation services. We’re committed to protecting and respecting your privacy.

Questions, Concerns, or Changes to Your Personal Information?

Please contact us.

Englewood Address:
Kobie Complete Heating & Cooling, Inc.
533 Paul Morris Dr
Englewood, FL 34223

Punta Gorda Address:
Kobie Complete Heating & Cooling, Inc.
9019 Mac Dr
Punta Gorda, FL 33950

Our website address is:
https://kobiecomplete.com

Primary Phone Number: (941) 474-3691

Email Address: info@kobiecomplete.com

Collection of Personal Information

We collect information from you when you visit our website or take one of the following actions on our website:

  • submit the “How Can We Help You?” form
  • fill out a free quote request form
  • subscribe to our newsletter to receive a $30 off coupon
  • subscribe to our rebates notification email
  • use our SEER Savings Calculator

“How Can We Help You?”, Quote Request and AC Maintenance Program Request Forms

The information we collect from these forms consists of all the information you enter and your IP address. We use the submitted information to process and respond to your contact request. 

We may hold on to your information until we receive a request for erasure, at which point we will delete or anonymize your information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you want to edit your submission, be removed from our records or request a record of the data we have about you, please call us at (941) 474-3691 or email us at info@kobiecomplete.com.

Newsletter Sign-up Forms

We use MailChimp to manage our email subscribers and to send email newsletters.

Newsletter/Coupon Sign-up Forms

When you subscribe to our newsletter in order to receive a $30 off coupon, Mailchimp collects information from you including your email address (which you enter voluntarily), your IP address and location information such as time zone, latitude and longitude, country, and region.  For more information, refer to MailChimp’s Privacy Policy. In addition to sending you a $30 off coupon, we send our subscribers email newsletters which may contain information about our products, services, promotions, rebates and company news.

Besides sending our newsletters to people who subscribed, we may also send marketing emails to our customers because a legitimate interest exists. 

You can unsubscribe from our newsletter anytime by clicking on the unsubscribe link in the newsletter or by visiting the following URL: https://kobiecomplete.us4.list-manage.com/unsubscribe?u=e6faef91f176627dee150e631&id=562a92b003

Rebate Notification Sign-Up Form

When you sign up to receive air conditioner rebate notifications via email, we collect information from you including your email address (which you enter voluntarily), your IP address and location information such as time zone, latitude and longitude, country, and region.  We send our subscribers email newsletters containing information about manufacturer rebates and possibly other promotions directly related to new air conditioners. 

You can unsubscribe from our rebate notifications anytime by clicking on the unsubscribe link in the newsletter or by visiting the following URL: https://kobiecomplete.us4.list-manage.com/unsubscribe?u=e6faef91f176627dee150e631&id=555029f485

Requesting a Record of Your Data

If you want to request a record of the data we have about you, please call us at 941-474-3691 or email us at info@kobiecomplete.com.

SEER Savings Calculator

When visiting the calculator, we use your location to prefill the calculator with the energy costs and yearly cooling hours specific to your region. We do this by requesting your current location from your browser. If your browser is set to permit location inquiries or you allow your browser to send location information to us (your browser might show you a pop-up), we submit the latitude and longitude we receive from your browser to Google. Google then provides us with the state in which you are located. We then use the latitude and longitude to determine the closest city for which we have yearly cooling hours in our database.

Facebook Like Button

When visiting the SEER Savings Calculator, a popup opens after 15 seconds containing a Facebook Like button for our Facebook page. Depending on your Facebook privacy settings other people might be able to see that you like our Facebook page.

Furthermore, when the Like button is displayed and you are logged into your Facebook account, Facebook will be able to track and store information about your visit. To avoid this, please log out of your Facebook account prior to visiting the SEER Savings Calculator.

Visit Facebook’s Privacy Policy for more information.

Other 3rd Party Providers that Store and Process Your Data

  • Our website is hosted through Super Host USA. The data you provide in form submissions as well as your IP address will be stored in the website’s database in order to allow us to process your request. Furthermore, Super Host USA holds a server log of all website visits to help with security and diagnostics. The server log contains the visitor’s IP address but no information like name, phone number or email address.
  • An automated backup of our website is stored on Google Drive.
  • We use a Better Business Bureau (BBB) Accredited Business widget that displays our current rating with the BBB and links to our profile on the BBB website, so you can easily read our reviews. BBB or other companies they partner with may use this data to show you personalized ads. To hide personalized advertisement, clear your cookies (see below). You may also go to the Opt-Out page of the Network Advertising Initiative to further control personalized advertisement. For information on how BBB collects and stores data, please visit BBB’s Privacy Policy page.
  • We use reCAPTHCA, a service from Google, to protect our forms from spam submissions. reCAPTCHA works by collecting personal information to determine if a visitor is human or a computer. For more information click on the Privacy Policy link in the reCAPTCHA box.

Google Analytics

This website kobiecomplete.com is like millions of other websites using Google Analytics to gather information about site visitors and their behavior. We use Google Analytics to get an idea for:

  • how many visits our website gets
  • how visitors found our website
  • in which content they are interested
  • how long they stay on our website and on each individual page
  • what region they are from
  • what type of computer hardware and internet software they are using
  • demographics (incl. age, gender and interests collected through “Google Analytics Demographics and Interest Reporting”)
  • and similar details

However, we do not send any additional personally identifiable information to Google Analytics and we do not merge submitted personal information through forms on our website with data from Google Analytics. The collected information is used only for statistics, which help us evaluate our website’s performance. User-level and event-level data stored by Google Analytics is set to be automatically deleted from Google’s servers after 26 months.

Furthermore, to protect our visitors’ privacy we request that Google anonymize each visitor’s IP address.

To opt-out of Google Analytics completely, install the Google Analytics Opt-out browser Add-on.

Remarketing through Google Analytics / Google Adwords

This website utilizes a marketing strategy called remarketing. In simple terms, what remarketing does is show advertisement on 3rd party websites to visitors of kobiecomplete.com. These ads remind past visitors about Kobie Complete’s services and inform them about things like our coupon offer, rebates or other company specific promotions and information.

In order to use remarketing, we implemented Google Analytics’ Advertising Features and connected our Google Analytics account with Google Adwords. Based on your location and your interaction with our website, Google might show you some of our remarketing ads on 3rd party websites.

To control which ads Google presents to you, visit Google’s Ad Preference page or use a browser plugin to disable strategies like remarketing completely.

Facebook Pixel

We use a Facebook Pixel (tracking code) to measure the performance of Facebook ads e.g. the number of goal completions such as form submissions resulting out of it. You can update your Facebook’s ad settings here.

Cookies

Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

You can delete or disable cookies by using your browser. In Chrome you can delete your cookies by clicking on the three vertical dots in the top right corner, and then clicking on “More tools” and then on “Clear browsing data…”. The operation is similar in other browsers, such as Edge or Firefox.

Google Analytics’ (see description above) core functionalities store 1st party cookies on each visitor’s computer. Since we also use Google Analytics’ Advertising Features (which includes Demographics and Interest Reporting) to understand our audience for remarketing purposes, Google Analytics also stores 3rd party cookies on each visitor’s computer.

When visiting the SEER Savings Calculator, after 15 seconds a popup shows up giving you the option to like our Facebook page. When you close the popup, we store a 1st party cookie on your computer to prevent the popup from opening again. This cookie expires after 90 days.

The Facebook Like Button (see description above) stores 3rd party cookies upon its display. Read Facebook’s Cookie Policy for more information.

The BBB widget (see description above) uses 3rd party cookies on pages where it is displayed. Your browser may have a feature to block 3rd party cookies automatically. To configure this feature, please check your browser’s settings.

Google reCAPTCHA (see description above) uses 3rd party cookies on our website to determine whether or not you are a human visitor. For more information click on the Privacy Policy link in the reCAPTCHA box.

The Facebook Pixel (see description above) stores 3rd party cookies on each visitor’s computer. Read Facebook’s Cookie Policy for more information.

Content Hosted by Third Parties

We may embed content on our website from third parties such as Google Maps or Youtube. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

However, since this embedded content is not hosted by our web host, we do not have control of the cookies they use or what personal information they collect. Our Privacy Policy does not apply to them. Please see the third parties’ privacy policies for more information.

Security

The security of your personal information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, as soon as they are posted on this page.

Complaints

Please also contact us with any complaints regarding your personal data. We will take your complaint seriously, investigate it and take necessary measures where applicable. This does not affect your right to lodge a complaint with a supervisory authority.

How Can We Help You?

For emergency service, please call:
941-474-3691

This form collects your personal information so that we can process and reply to your request. Check out our Privacy Policy for more details.