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Hi Ted, I just wanted to write about my experience with your company. First I have been very happy with Robert Tanksley servicing my home for the last couple of years and would like to request that he be the technician each time. He is very thorough and very professional. I also want to say how well the last installation on an additional house on my property went this past January. I do not remember their names but they went above and beyond to fit the unit in a very tight space. Please have Robert be the tech for both of these. He just left the main house servicing which is why I am writing now before I forget. Kevin S.