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Hello, I want you to know that you have a new customer due to the kind, professional, and knowledgeable help I received from your technician, Cory (sp?). I came home last night after business hours to no air conditioning. I found your business on the internet and called. Cory called me back within minutes and walked me through what turned out to be a rather easy fix, batteries in the thermostat. Of course, I had no idea that the thermostat uses batteries! Cory was patient and waited on the phone as I put the batteries in and reprogrammed the thermostat. He then called back 10 minutes later to make sure my place was cooling down. I appreciated that he worked with me over the phone and I didn't have to pay for an after hour visit. I will be calling your company for future A.C. needs. I have also already passed a recommendation for Kobie on to family in Punta Gorda. Laurie W. - Punta Gorda